Terms & conditions
These terms & conditions are a translation of the Danish terms & conditions. In case of a conflict between the Danish terms & conditions and this translation, the Danish terms & conditions apply.
The following terms and conditions apply to all purchases made at Goodwings.com. Agreements entered into at Goodwings.com are between you and Goodwings ApS, Gammel Kongevej 5C, DK-1610 Copenhagen V, VAT (CVR) number DK 37036749. When using Goodwings.com and/or making a reservation at Goodwings.com, you accept these terms and conditions. We reserve the right to change the purchase conditions without prior warning. We therefore advise you to read the terms and conditions for purchase before making a reservation. The current applicable terms and conditions can be found at Goodwings.com. In the case of an inconsistency between the English and the Danish version of the purchase conditions the Danish version prevails.
The extent of our services and entering into a contract
Goodwings offer an on-line platform where hotels and other accommodation providers can offer accommodation for reservation, and where the users of the platform can make such reservations. By making such a reservation you enter into a binding agreement with the hotel or the accommodation provider with whom you make the reservation from the moment you make the reservation. Goodwings therefore only acts as an intermediary between you and the hotels or other accommodation providers. Goodwings will pass on the information pertaining to your reservation to the hotels or other accommodation providers concerned. Furthermore, Goodwings sends you a confirmation of your reservation order via email on behalf of the hotels or other accommodation providers with the details of the order. All reservations made at Goodwings.com are made between you and the concerned hotel or other accommodation provider. When you make a reservation at a hotel or other accommodation provider you accept the applicable cancellation and no-show terms and any other conditions set by the concerned hotel or other accommodation provider as well as other terms set by the concerned hotel or accommodation. Information about such terms and conditions can be obtained by you contacting the hotel or accommodation concerned.
The information that is communicated on Goodwings.com is entirely based on information from the hotels and accommodation providers. It is therefore the responsibility of the hotels and accommodation providers that the information available at Goodwings.com including, but not limited to, information on prices, number of available rooms and any other descriptions of the hotels or accommodation is correct. Goodwings does therefore not guarantee the accuracy of the information available at Goodwings.com.
The information you find on Goodwings.com is not, and should not be considered, as a recommendation or confirmation of the quality, service level or ranking of any given hotel or accommodation.
Prices and payment
All prices at Goodwings.com are indicated per room for the entire duration of the stay. Prices can be changed at any time, but changes do not affect reservations that have already been confirmed. The currency conversion is a guide estimate as the exchange rate in local currency may fluctuate.
When you make a reservation at Goodwings.com you will, at some hotels and accommodations, have the choice of paying online immediately or to pay later at the hotel. If you pay online immediately, Goodwings.com will charge the amount and remit the payment for the stay to the hotel or accommodation concerned. If you chose to pay later at the hotel or accommodation, the hotel or accommodation will charge you for your stay in the local currency for the relevant hotel or accommodation. At Goodwings.com you can make payments with Dankort/VISA-Dankort, VISA, VISA Electron, Mastercard, American Express and JCB. The payment will not be charged to your account until the hotel reservation is completed. Goodwings uses an approved payment gateway which encrypts all your card information using SSL-protocol (Secure Socket Layer).Goodwings does not save your credit card information.
Stored payment cards
For ease of payment you can store a payment card for future purchases. When storing the card we will authorize a recurring payment on your card. The card will only be charged when you actively choose to pay for a booking using the stored card. You will receive a receipt by email for every charge.
You can choose to make stored cards available to colleagues in your organization. By doing so you authorize users in your organization to use the stored card for purchases.
Stored cards can be deleted at any time from your dashboard.
If an agreement for reimbursement has been agreed with Goodwings.com, Goodwings.com will make payment of the agreed reimbursement amount to the bank account stated in the agreement of reimbursement.
You do not automatically have the right to cancel your reservation. Reservations made at Goodwings.com can be cancelled in accordance with the conditions for cancellation that apply to the concerned hotel or accommodation. You can obtain information on these terms and conditions by contacting the hotel or accommodation. Be aware that some hotels demand a non-refunadble deposit.
Particularly attractive prices and offers on a specific stay in a hotel or accommodation may be conditional to special restrictions and terms eg. with regard to cancellation and/or refund. Please always check the room and price information carefully for any special conditions before you make your reservation.
If you wish to cancel a reservation please contact us on +45 60 73 74 75 (Denmark) or +1 917 905 6546 (rest of world). Alternatively, you can email us on firstname.lastname@example.org.
Goodwings: GDPR compliance
When do we process user data
Goodwings processes personal data lawfully, transparently and for the specific purpose of providing our active user with the service, they have signed up for. Once the purpose is fulfilled and the user data is no longer required, it will be permanently deleted.
Access to user data
Employees in Goodwings as well as 3rd party providers, such as our call center, hotels and others, can access our user data, only when it’s for the specific purpose of supplying a requested service to the customer. Goodwings is not responsible for any 3rd party handling of user data, unless it’s done within the terms and conditions, that has been accepted by both the user and the third party.
Users and subscribers
All of the users in our database and subscribers of our newsletter, have actively accepted to receive communication and special offers, relevant to our business.
We assume that management in the businesses with whom we have entered into partnerships, accepts that we communicate to the email addresses, they have supplied us with.
Training of personnel
We have informed our colleagues in regards to the new GDPR rules and regulations.
If you wish to appeal your purchase please contact customer service at email@example.com or +45 60 73 74 75 (Denmark) or +1 917 905 6546 (rest of world).
As a consumer you also have the right to appeal your purchase made at Goodwings.com by registering a complaint at the Danish Competition and Consumer Authority “Center for Klageløsning”, Carl Jacobsens Vej 35, DK-2500 Valby, på www.forbrug.dk
You can also register a complaint at the EU Online Dispute Resolution at http://ec.europa.eu/consumers/odr/. You can view a detailed explanation of how this website can help you to reach an out-of-court settlement. You can use the platform if you are a resident in another EU member state other than Denmark. If you register a complaint on the EU Online Dispute Resolution you should use our email address [firstname.lastname@example.org].
Governing Law and Jurisdiction
All purchases at Goodwings.com are subject to Danish law, however not to CISG (International Sale of Goods), unless otherwise stated. Any disputes which cannot be solved out-of-court are determined by Danish Courts unless otherwise stated.
If you have any questions to these terms and conditions, please do not hesitate to contact us and we will do our best to explain it in layman terms.
Please contact us with any questions at email@example.com or call us on +45 60 73 74 75 (Denmark) or +1 917 905 6546 (rest of world).
Gammel Kongevej 5C
DK-1610 Copenhagen V